Proudly Made In the USA

Frequently Asked Questions

Buying Southern Motion

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+ Can I purchase an item directly from Southern Motion?

Southern Motion does not currently sell directly to consumers. Our products may be purchased from Southern Motion authorized retailers and specific online retailers.

+ Can Southern Motion provide me with pricing information?

Southern Motion does not establish retail price points for our products.  The Southern Motion authorized retailer determines their own advertised, quoted and printed pricing.

+ Are ALL Southern Motion products located on the website?

Yes. Southern Motion is constantly adding and removing products to keep the website as up to date as possible.

+ Where can I find a Southern Motion retailer near me?

You can find a retailer in your area by using our retail store locator here.  You can also search for Southern Motion furniture online

+ Can I find your furniture on other websites?

Our retailers often use Southern Motion furniture on their websites.  Search for Southern Motion furniture online.

+ Can I get a product catalog?

All product information is available on Southernmotion.com

+ Can I order Southern Motion Furniture in a different finish or cover than what I have seen on the website?

Southern Motion offers a variety of fabric types, colors, and patterns, as well as top of the line leathers.  Contact your local retailer for more information.

+ Can I supply my own fabric when ordering Southern Motion Furniture?
Southern Motion is not able to manufacture furniture using the customer’s own fabric.
+ How can I order repair parts, pillows, cut fabric?

Replacement parts and accessories can be ordered by your retailer.  They will need the product serial number.

+ How can I see or order fabric samples?

Your Southern Motion authorized retailer will have fabric swatches available for you to view.

+ I want to buy a particular piece of furniture, but the store near me says they do not have it. What do I do?

We cannot access the inventory of our authorized Southern Motion retailers, but your local retailer should be happy to locate the piece you are looking for.

+ What if I have a question that wasn't answered here?

Please contact your local retailer for the fastest service.

Warranty & Repairs

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+ My power recliner has stopped working. What do I do?

Most of the problems we see regarding power reclining furniture to partially work, or stop working are usually related to wiring and/or connection problems and not the switches, motors, or other major components.   Our motor assemblies are very stable, and rarely go bad by themselves.

Here are a few things you might check before contacting your retailer:

If you can confirm that you have power at the outlet, but the recliner does not operate correctly when plugged in, you may just have a wire/plug that has been damaged, come loose or unplugged.

Roll the recliner over onto the floor, so you can look underneath. If the footrest is stuck open, carefully roll the unit so you protect the ottoman from damage. Check all the wiring, looking for any breaks in the coating (bare wires) and smashed or damaged areas. Unplug and re-connect all connections to make sure they are tight.

Tip: Always make sure the electrical cords are routed so they cannot get caught in the reclining mechanism or base unit, or underneath the floor base.

If all the wires appear to be connected properly, the issue may be due to the transformer, controls (wand, switch, buttons), or lastly the motor itself. The usual culprit is loose connections, but it is also possible a power surge damaged the transformer.

The green light may be on, but the transformer could still be defective.

 

To check the Transformer –

  1. Disconnect the transformer from the furniture and plug it into the power outlet.
  2. Set your multimeter to the DC VOLTS setting to read the power output of the transformer.
  3. If your meter reads from 26-38 volts, then the transformer is ok.
  4. If there is no such reading, then the transformer may be bad and needs to be replaced.

 

To check the Motor –

  1. Unplug the chair from the power source.
  2. At the motor, disconnect the small two-prong cord.
  3. Set your multimeter to the OHMS setting.
  4. Place one lead on each pin coming from the motor.
  5. If less than one (1) ohm is read on the meter, the motor may need to be replaced.

(PS: we do recommend a surge protector to help reduce electrical spikes during storms, etc.)

Hopefully the above might resolve the issue, but if not, it would be difficult for us to further diagnose from here at the factory (we’re in Mississippi) so we do rely on our Southern Motion retailers to provide all after-sale customer service.  If your retailer is not able to assist, there may be a local furniture repair company in your area that might be of service.   Most can be located in the yellow pages or by simple web-search.

A competent furniture service tech should be able to determine the cause of the issue and if there are defective components causing the recliner to not operate correctly, and what specific replacement parts are needed to correct.   Your retailer can provide warrantied parts.    Your recliner’s 7 digit serial number will be required for all parts orders.

(Note:  Our Southern Motion retailers provide all after-sale customer service and we do not have a consumer response department here at the factory able to facilitate repairs or issue local service requests.)

 

+ My power recliner only partially moves or makes creaking noise. What do I do?

It will be important to identify the cause of the issue to prevent additional damage. An inspection will be needed to determine if the metal mechanism or frame is damaged or broken, scissor mechanism is bent or broken, T-bar disconnected or bent, fork end on lift tube is broken, or other issues exist.  Please contact your retailer for service assistance.

+ Where is the model number and serial number located?

Southern Motion product tags are found on the underside of the furniture, usually underneath the footrest.

+ What is the warranty on my furniture?

You can view our warranty information by clicking here.

+ Do I still get a factory warranty if I purchase furniture second hand, on clearance or "as is" from a retailer?

The warranty is valid only to the original purchaser if sold by an authorized Southern Motion retailer.  Product sold “as is” does not carry a factory warranty.

+ The furniture I ordered arrived with damage. What should I do next?

Please contact your Southern Motion retailer immediately for resolution.

+ How do I register my Southern Motion products? What if I do not register my Southern Motion products?
You may choose to register your purchase here. Not registering does not affect your warranty, but it does allow us to more quickly and efficiently service you.  We will not sell your contact information to other companies.
+ My retailer offers an "extended warranty". Should I purchase?

Southern Motion does not offer a factory extended warranty.  However, many of our retailers do offer an extended store warranty.  Contact your retailer to inquire about extended warranties and how they work.

+ I need to purchase upholstery to match my furniture for repair or accent pieces. How do I go about purchasing Southern Motion upholstery?

Your local Southern Motion retailer can check the availability of your upholstery and place an order for you.

+ How do I file a warranty claim?

Contact the Southern Motion retailer where your furniture was purchased as soon as possible.  Report any defects along with proof of purchase.

Your retailer will determine if the needed repair is covered under the warranty and make arrangements for you.

+ Can I order repair or replacement parts?

Replacement parts are available to order from the retailer from whom you purchased your furniture.  In the event the retailer is no longer able to provide parts, you can use the “Contact Us” link on our website.

+ The store I bought my furniture from isn't there anymore. Who do I contact if I have a problem with my furniture?

You can contact any Southern Motion authorized retailer for warranty assistance.  Please be prepared to provide your original purchase receipt.

+ The style that I purchased does not come with arm caps or headrest covers, why?

Southern Motion does not offer arm caps or headrest covers at this time.

+ Does Southern Motion sell slipcovers?

Southern Motion does not manufacture or sell slipcovers for our furniture. We suggest you contact your local department store or  online companies whose products might be of help

+ The seat cushions have flattened over time. Is this covered under the warranty?

Most all seat cores (from any manufacturer) are designed to initially sit a bit  “firm” when new, and they will lose approximately 20% of their compression usually within the first 90 days of use, under normal periodic use.   It is similar to when we purchase a new bed or bed pillow, as they will soften with age and use.    Our reclining furniture features foam seat cores manufactured from 1.8lb density, 30 lb. compression closed-cell polyurethane foam which is a standard in the recliner and motion furniture industry. (2.0lb. 32# for lift chairs)   Foam cushions may over time lose some of their firmness or compression, much as any foam or pillow type product would under normal periodic home use and circumstances.   Some minimal compression loss and is normal.  If you have questions regarding your situation, please contact your retailer for guidance.

+ If my furniture needs service, and I move or do not have access to my dealer, who should I contact?

If your retailer is not able to provide service, you may want to contact a local third party furniture repair company in your area.  Most can be located in the yellow pages or by simple web-search.  Southern Motion does not maintain a listing of third party repair companies all across the country and is unable to facilitate home repairs or issue local service requests.

+ The dealer is charging me with Labor to repair my furniture. Isn’t this covered under my lifetime warranty?

Southern Motion will honor reasonable and customary labor charges for a period of one year from the original date of sale for the purpose of repair or replacing warranty parts.   Warranty service should be performed by your authorized Southern Motion dealer.   Please review the Southern Motion Warranty for more information.

+ The fabric on my Southern Motion furniture has tiny fuzz balls. What are they and how can I get rid of them?

“Pilling” refers to those little fuzz balls that collect on the surface of many woven and knit fabrics. It occurs when loose fiber ends escape from their yarn or thread twist. As fabrics experience abrasion through normal wear and use, these loose ends get bound together. Due to the strength of most fabric fibers, these pills are unable to break away from the fabric itself and collect on the surface of the fabric.  This is normal and should be expected with some fabrics.

+ Who should I contact with concerns or questions about my Southern Motion furniture?

You first need to contact your local Southern Motion dealer to answer your concerns.  If your inquiry was not satisfied, your dealer can contact the factory for additional information.

+ How can I order pillows or cut fabric?

Accessories are available to be ordered through our authorized retailers.  They will need the serial number of your piece of furniture to order.  They will also be able to provide the cost and shipping details.

+ Does Southern Motion offer re-upholstery service, or can you refer me to a reputable re-upholstery company.

Southern Motion does not offer re-upholstery services, nor provide recommendations of local providers.

+ How do I repair damage to my leather sofa by my family pet?

You can contact your local retailer for information or assistance in ordering repair parts.

Operation, Care, & Cleaning

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+ How do I clean and care for my fabric or leather furniture?

The cleaning of covers will depend on the type of fabric or leather.  Contact your retailer for details about your specific cover.  You may also want to inquire about a professional cleaning service for types of cleaners that will not harm your fabric.

+ Does Southern Motion offer re-upholstery service, or can you refer me to a re-upholstery company?

Southern Motion does not offer re-upholstery services, nor do we provide recommendations of local providers.  Please contact your local retailer for assistance.

+ What is fabric pilling and how do I remove it?

Pilling is characteristic of many fabrics and is caused by excess fiber coming off the fabric surface. This excess fiber forms small balls or “pills” on the fabric.

The best way to remove pilling is with a furniture or sweater shaver.

 

*Pilling is not warranted by Southern Motion and is a normal characteristic of many fabrics.  It is not considered a defect.

+ How do I operate my power reclining furniture?

Select one of the following information sheets.

Power

Power Recline with USB Port

Power Headrest

Memory Plus

Lift

iRecliner

Power Lumbar

SoCozi

SoCozi Lift 

Zero Gravity

SoCozi Zero Gravity

For further assistance contact your Southern Motion retailer.

+ How do I select the right fabric for my home?

Your Southern Motion authorized retailer will have a thorough knowledge of the types of covers offered.  They will be happy to assist you in choosing a fabric that will be a perfect fit for your home.

+ Can I get touch up kits for my Southern Motion leather furniture?

Southern Motion does not supply leather “touch up kits” directly from the factory, or promote any specific brand or supplier.  There are many products available in the marketplace that may help with the cleaning and minor restoration of leather or vinyl cover issues.

+ My recliner has left a “grease” mark on my carpet, how can I remove the stain?

Normal home use may result in static electricity which may attract a small amount of dust/dander to accumulate on the oil bearings, grommets, and rivets used in the metal mechanism.  This buildup of dust and oil may eventually turn into a “grease” type of mark that may drop off on your carpet if not cleaned regularly.  Periodic carpet cleaning under the furniture will prevent such a buildup.  You may also want to wipe off any excess oil that may collect on lower parts of the mechanism.

 

Order Status

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+ Where is your furniture made?

Southern Motion furniture is made in the USA!  For more information about our company, see the About Us page.

+ Who should I contact to determine the status of my furniture order?

All contact or inquiries regarding your furniture purchase should be through your retailer.

+ When will my furniture be delivered?

Delivery times may vary.  Contact your retailer for details.

+ What if after I receive my new furniture, I decide it does not coordinate with my home decor as well as I thought it would? May I exchange it?

We suggest you verify your retailer’s return policies prior to your purchase.  Any exchanges must be handled by your retailer.

+ Where can I find the dimensions of a piece of furniture?

Dimensions for all our products can be found at your local retailer, as well as on the “Products” page of the Southern Motion website.

+ What if my item(s) does not look like what I saw online or in the store?

Contact the retailer from which you purchased the item(s) as soon as possible.

Find a Retailer

Independent retailers display differing selections of Southern Motion furniture. Southern Motion is represented by many independent retailers throughout the US, Canada, and Mexico.